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Refund Policy

At Arrivell, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below for detailed information on refunds and returns.

1. Eligibility for Refunds

Refunds are available for:

  • Products that are damaged, defective, or not as described.
  • Orders that have not been shipped or delivered.

Note: To be eligible for a refund, you must provide proof of purchase (e.g., order confirmation, receipt).

2. Non-Refundable Items

Certain items or services may not be eligible for refunds, including:

  • Digital products or downloads once accessed or downloaded.
  • Services that have already been rendered or initiated.
  • Discounted or sale items, unless they are defective.

3. Refund Process

To request a refund:

  1. Contact Us: Send an email to letstalk@arrivell.com within 14 days of receiving your order.
  2. Provide Details: Include your order number, proof of purchase, and a brief explanation of the issue.
  3. Assessment: We will review your request and notify you of the outcome within 3-5 business days.

If approved, the refund will be processed to your original payment method. Depending on your payment provider, it may take [Insert Time Frame, e.g., 5–10 business days] for the refund to appear.

4. Returns (If Applicable)

If the product requires a return:

  • Ensure the item is unused and in its original packaging.

5. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account or payment method for pending transactions.
  2. Contact your payment provider; processing times may vary.
  3. If you’ve done this and still have not received your refund, contact us at letstalk@arrivell.com.

6. Cancellations

You may cancel your order before it is shipped for a full refund. Once an order has been shipped, it cannot be canceled, but you may be eligible for a return and refund.

7. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

8. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: letstalk@arrivell.com